Help/FAQ

GENERAL FUNDRAISING QUESTIONS

Can funds be directed to a specific area of the world or to address a certain kind of abuse?
Funds raised on behalf of IJM are directed to IJM's Urgent Needs fund, and will be used to meet IJM's most pressing needs in our mission to combat violent oppression around the world. Learn more about IJM's work here
May I sell goods or services to raise funds for IJM?
Yes, subject to certain conditions.

If you are an individual volunteer or non-profit organization wishing to sell goods or services for IJM (e.g., volunteer bake sale, car wash, etc.), you may do so as long as 100% of the proceeds are provided to IJM. (100% means total proceeds or proceeds less any direct expenses). See below question for additional guidelines.

If you are a for-profit business, in selling your goods or services, you may state that you are a supporter of IJM, or that you will be making a donation (not tied to individual sales) to IJM. However, if you would like to promote your business’s sales by stating that you will be donating a portion of each sale to IJM, please contact fundraising@ijm.org before proceeding. Sales promotions like these may subject you and/or IJM to various state and federal fundraising regulations.
Can I charge for goods (ex. Bake sale) or services (ex. Car Wash) or entry fee (ex. 5k race) or admission (ex. Party) as part of my fundraising efforts?
Yes, if you are an individual volunteer or a non-profit organization, here is how you may do this:

Have participants make their payments out to you, you will then forward it to IJM in a single check. Payments will be used to support IJM, but IJM will not be able to provide individual receipts for the fundraising event participants as their payments are not contributions to IJM, but payments to you for goods or services.

Alternatively, you may provide your donors with the goods or services for free, but encourage a donation. Therefore, any funds contributed are truly donations. With this option, the donors themselves may donate on your online campaign page or write a check to IJM. In both cases, they will receive a receipt from IJM.

Please always let your donors know whether you are contributing 100% or a portion of your proceeds to IJM.

If you are a for-profit business, please see the question above.

You can mail checks to:
International Justice Mission
PO Box 96961
Washington, DC 20090-6961
May I use IJM's logo or trademark to fundraise on IJM’s behalf?
You may use "IJM" or "International Justice Mission" in conjunction with a volunteer fundraising event, but they must be used in an acceptable format. The following are examples of acceptable/unacceptable formats:

Acceptable Format:
"The _____ Church 5K Race benefiting International Justice Mission"
"The _____ Group Bike-Across-America Tour in su pport of IJM"

Unacceptable Format:
"The International Justice Mission 5K Race Sponsored by ______ Church"
"The _____ Group/IJM Bike-Across-America Tour"

You may not use the IJM logo or other IJM trademarks in conjunction with any volunteer fundraising events without first requesting and being granted written permission from IJM to do so. You may request permission by completing a Request Form and sending to permissions@ijm.org.

Please refer to the Terms & Conditions for a more comprehensive list of requirements regarding use of the IJM Logo and trademarks.
Can I get paid or accept a portion of the funds I raise for IJM?
We appreciate your time and hard work, but all of our campaign fundraisers are considered independent volunteers and recognize they will not be compensated in any way. If you would like to work for IJM as a full-time employee, please check out our jobs here.
Can I hold a fundraising event in conjunction with my online campaign?
Yes, but please scroll down to see some additional rules and guidelines for creating an event.
Who can obtain an IJM receipt and how?
Only donations made directly to IJM (either online or checks made out to IJM), for which nothing was received in exchange, will be issued an official IJM receipt. Receipts are sent automatically to the email you provided when giving via credit card. If you donate via check payable to IJM, a receipt will be generated and mailed to you once the check is received and processed by IJM. Please do not send cash donations.
Who can provide an IJM receipt?
Only IJM can provide official contribution receipts. Individuals or groups raising money on IJM’s behalf are not able issue official IJM receipts.
What is your privacy policy?
We value your privacy. We will not share or sell your personal information to any advertisers. Learn more about our commitment to your privacy by reviewing the updated IJM Privacy Policy.

QUESTIONS ABOUT IJM’S ONLINE FUNDRAISING TOOL

Setting Up Your Campaign

What is the minimum age requirement to start my own campaign?
To be the owner and manager of your own campaign page, you must be at least 13 years of age. However, volunteers between the ages of 13 and 17 must seek the signed permission of a parent or guardian. This can be completed electronically during the process when you create your online campaign page.
Can I start a campaign with a group?
Yes. You can set up one account, one campaign name and one goal on behalf of your group. Each member will use the same campaign link. Or, you can set up one account and share that username and password so each member can access that account and create their own campaign within that account.
I'm having problems uploading a campaign photo.
On your campaign page, click "Edit This Campaign" to select a campaign photo. You can select an IJM photo, or click "Upload Your Own" to add your own photo. Photos are automatically resized to fit our site. Please make sure you are uploading a jpg, jpeg, gif or png image type. The file size limit is 2MB.
I'm having problems uploading an account photo.
To upload a profile photo, visit your campaign account page and click "Edit Account." Please note, your account photo will not show up on your campaign page – only your campaign photo will.
What can I post on my online campaign page?
Please do:
•   Post and share content that directly furthers your fundraising efforts.

Please don't:
•   Use or post any photos, materials, or names of, or belonging to, other people or organizations without their written permission.
•   Upload, post, share, or publish content that is commercial through your online campaign page, including promotional material, advertising, or solicitation for goods or services.
•   Post or upload false, indecent, defamatory, obscene, profane, tasteless, insensitive, objectionable content or content that would be illegal or violate the rights of any party or any law.

Please also refer to the Terms & Conditions for a more comprehensive list of requirements regarding online campaign content.
Can I start multiple campaigns?
You are welcome to start and manage multiple campaigns. After creating an initial account and campaign, simply click "Start Another Campaign" on your account page.
Can I combine donations received in one campaign into a new campaign?
While you may start and manage multiple campaigns, funds raised in one campaign may not be transferred to a new campaign page at this time.
Can I adjust my campaign dates or my goal amount?
Yes. Visit your account page and click "Edit" under "Active Campaigns." A pop-up window will appear and allow you to select new dates for your campaign or change your goal amount.
I forgot my password. How do I reset it?
To reset your password, follow the instructions on this page. A password reset link will be sent to your email address. Clicking the password reset link that you receive will reset your password and send a temporary password to you in a second email. Once you log in using the temporary password, you can change your password by clicking the "Edit Account" button on your Account page.
How do I delete my account or campaign page?
On your campaign page, click "Account" at the top right of your page. Then click "Delete My Account."

Sharing Your Campaign

How do I invite friends and family to donate to my campaign page?
There are easy sharing buttons for Twitter, Facebook, and email located below your campaign photo on your campaign page.

Twitter: Make sure you are signed into your account. A suggested comment and a link to your campaign page will automatically fill your Twitter conversation box. You can adjust the personal message before tweeting.

Facebook: Make sure you are signed into your account. A suggested comment and a link to your campaign page will automatically fill your conversation box. You can adjust the personal message before posting and will be given the choice to share on your page, your friend's page, a group page, or in a private message.

Email: A standard email message will be generated based on your system's settings. For example, if you are on a Windows PC and use Microsoft Outlook, a Microsoft Outlook email window pops up with a suggested message and link to your campaign page.
Is there a record of who I sent emails to?
IJM does not maintain records of who fundraisers email. The best place to check is in your email's 'Sent' folder.
My donors have questions about IJM. How should I answer them?
You can first direct them to IJM's website or the IJM Frequently Asked Questions page. You can also email fundraising@ijm.org with further questions.

Questions about Accepting Donations for Online Campaigns

Can I collect checks from donors to my campaign?
Yes. All checks should be made out to International Justice Mission. Please collect your checks and mail them to the address below. Paperclip your checks together and include your name and the name of your online campaign.

International Justice Mission
PO Box 96961
Washington, DC 20090-6961
Will donations made by check show up on my online campaign goal?
Unfortunately, at this time, we are not able to show donations made by check in the online total display on campaign pages, though the donations may certainly count towards your overall goal. We encourage you to share your collective offline donations on your Activity Section on your page or in your personal message at the top of your page.
Can I donate to my own campaign?
Sure! To donate, click "Give" on your own campaign page and follow the prompts to provide your information the way a donor normally would.

Questions about Making Donations to Personal & Group Campaigns

Can I make a donation without an account?
Yes! Accounts are not required for donations.
Can I make an anonymous donation?
Making an anonymous donation is simple:

1) Click "Give" on the campaign page.
2) Select your donation amount.
3) Click the "I wish to give anonymously" button.

Your contribution will display on the campaign page as "Anonymous." The campaign owner will see your donation amount but will not be aware of your identity. As an "Anonymous" donor, you will still receive a receipt for your gift.
Is my gift tax-deductible?
Any gift given through an online campaign is a direct gift to IJM. IJM is a non-profit organization pursuant to Section 501(c)(3) of the Internal Revenue Code. While you should always consult a tax advisor for specific deductibility rules, gifts to IJM are usually tax-deductible for individuals residing in the United States.
Can I make a donation by check?
Yes. All checks should be made out to International Justice Mission. Instead of mailing your check directly to IJM, please provide your check to the fundraiser whose campaign you are supporting so they can track your gift.
How do I obtain a receipt?
Receipts are sent automatically to the email you provided when giving via credit card. If you donate via check payable to IJM, a receipt will be generated and mailed to you once the check is received and processed by IJM. Please do not send cash donations. Please feel free to contact the Constituent Relations team with questions at fundraising@ijm.org.
How do I ensure you are investing my support wisely?
IJM is committed to modeling and maintaining the highest standards in our work, including our commitment to financial responsibility, transparency and accountability. You may view our full audited financial statements at www.ijm.org/get-to-know-us/financials.

IJM complies fully with federal and state charitable solicitation requirements, is a member of the Evangelical Council for Financial Accountability, meets all the Standards for Charity Accountability of the Better Business Bureau Wise Giving Alliance and has received a four-star rating from Charity Navigator for commitment to financial responsibility, accountability and transparency.
Can I direct my funds to a specific area of the world or to address a certain kind of abuse?
Funds raised through IJM's online fundraising tool are directed to IJM's Urgent Needs fund, and will be used to meet IJM's most pressing needs in our mission to combat violent oppression around the world. Learn more about IJM's work here.
Can or will I receive anything in exchange for my donation?
Contributions to IJM are gifts for which nothing is received in return.
What is your privacy policy?
We value your privacy. We will not share or sell your personal information to any advertisers. Learn more about our commitment to your privacy by reviewing the updated IJM Privacy Policy.

QUESTIONS ABOUT DOING FUNDRAISING EVENTS FOR IJM

Can I create a unique event for the sole purpose of raising funds for IJM?
YES! We have a few extra rules to follow to make it fun, safe and legal for everyone. Please keep reading. Please also refer to the Terms & Conditions for a more comprehensive list of requirements regarding fundraising events.
What is considered a "Unique Event Created for the Sole Purpose of Raising Funds for IJM"?
This is an event of your creation that is promoted as a fundraiser for the benefit of IJM, in which other people will be invited to participate. This includes activities such as bake sales, road races or concerts that you organize and you plan to promote as a fundraiser for IJM. "Pre-existing events" such as your wedding or a race that was organized by another organization are not considered "unique events created for the sole purpose of raising funds for IJM."
Who can organize a "Unique Event Created for the Sole Purpose of Raising Funds for IJM"?
Events may be organized by individual volunteers or nonprofit organizations (e.g., churches, student groups, community/service organizations, etc.).
If I am a business, can I organize an event?
Thank you for your interest! Please obtain the prior written consent of IJM before organizing fundraising events and activities or selling goods or services in conjunction with IJM's name or trademarks. Please send an e-mail to giving@ijm.org.
How old do I have to be to create a "Unique Event Created for the Sole Purpose of Raising Funds for IJM"?
Volunteers who wish to create or promote an event must be 18 years or older. Volunteers between the ages of 13 and 17 who wish to organize an event must have the permission of a parent or guardian. Parents and/or guardians must acknowledge his or her permission by separately indicating and agreeing to the Terms and Conditions of our online fundraising toolkit on behalf of his or her child. When you set up your campaign account, you will be prompted to agree to the Terms and Conditions. If you are between 13 and 17, there will be a box for your parent/guardian to provide an electronic signature.
If someone sponsors my event, can they receive a tax deductible receipt from IJM?
Because your event is not an official IJM event, donations from sponsors (including money or gifts-in-kind) cannot be considered donations to IJM and sponsors will not be issued a charitable receipt from IJM.
Are there any events that I cannot use to raise funds?
We encourage creativity, but please do not organize any event that includes an auction, raffle, sweepstake, gaming or lobbying. Of course, do not include illegal activities.
I’ve never held a fundraising event before, but I’d like to fundraise for IJM. What are some ways that I can raise money for the mission?
New to fundraising? Not a problem! Check out our Fundraising Toolkit where you can download various fundraising tips and event ideas to get your fundraiser off the ground.
Can IJM help me with any planning, costs, permits or insurance for my event?
While we greatly appreciate your efforts to create a spectacular event, IJM will not be able to provide event plans, permits or insurance, nor will IJM be able to reimburse costs for your event. As an independent volunteer, you are responsible for all aspects of your event, including compliance with any applicable laws or regulations. If you have any questions pertaining to issues like these (e.g., permitting, registrations, insurance, legal/regulatory compliance, tax), you should consult with an appropriate professional.

If you are interested in organizing a fundraising race, you can request a copy of IJM’s Race Toolkit here.
Can I charge for goods (merchandise, concessions, etc.), entry fees or admission as part of my fundraising event?
Yes, here is how:

Have participants make their payments out to you, you will then forward it to IJM in a single check. Payments will be used to support IJM, but IJM will not be able to provide individual receipts for the fundraising event participants as their payments are not contributions to IJM, but payments to you for goods or services.

Alternatively, you may provide your donors with the goods or services for free, but encourage a donation. Therefore, any funds contributed are truly donations. With this option, the donors themselves may donate on your online campaign page or write a check to IJM. In both cases, they will receive a receipt from IJM.

Please always let your donors know whether you are contributing 100% or a portion of your proceeds to IJM.

You can mail checks to:
International Justice Mission
PO Box 96961
Washington, DC 20090-6961
My campaign is set, but I’m not sure how to promote my fundraising event. Do you have any suggestions?
Yes, you can download our Fundraising Toolkit for tips on how to promote your event, including how to write a press release, reaching out to the media, etc.
May I use IJM's logo to promote my event?
You may use "IJM" or "International Justice Mission" in conjunction with a volunteer fundraising event, but they must be used in an acceptable format. The following are examples of acceptable/unacceptable formats:

Acceptable Format:
"The _____ Church 5K Race benefiting International Justice Mission"
"The _____ Group Bike-Across-America Tour in support of IJM"

Unacceptable Format:
"The International Justice Mission 5K Race Sponsored by ______ Church"
"The _____ Group/IJM Bike-Across-America Tour"

You may not use the IJM logo or other IJM trademarks in conjunction with any volunteer fundraising events without first requesting and being granted written permission from IJM to do so. You may request permission by completing a Request Form and sending to permissions@ijm.org.

Please refer to the Terms & Conditions for a more comprehensive list of requirements regarding use of the IJM Logo and trademarks.
Still Have Questions? Contact IJM.
If you have further questions, please see IJM's complete Terms & Conditions, or contact fundraising@ijm.org. Thank you for your part in making freedom happen!